FAQS

CUSTOMERS

How do I book a ticket to an event?

All public events can be found on our apps and website. When you open the event, you’ll see details as to how to book tickets. For private events, you’ll need to be sent an event link from the event organiser directly.

What details do I need to enter to book a ticket?

For paid tickets, you’ll need to enter certain personal details and credit card information. For free tickets, you just need to enter personal details.

How safe are my details?

Very. We do not hold credit card details or passwords on our servers. All information is protected using encryption technology. For more information, please see our Privacy Policy.

What is the booking fee?

For paid tickets, we typically charge a booking fee. This helps us cover card processing and transaction charges. For free tickets, there is no booking fee.

When can I book a ticket?

You can book a ticket to an event at any time, provided tickets are still available on our platform. Once tickets are sold out, no further bookings can be made unless additional tickets are released.

What do I need to bring with me to the event?

Valid photo ID, your ticket booking (either our m-tickets or PDF tickets) and anything else listed in the event details.

Remember to check the event details in case there is a last entry time or there are conditions attached to the ticket you have booked.

If I have booked more than one ticket, does my party need to arrive together?

No. If you want to arrive at different times, use our ticket transfer function to send tickets to your friends.

Can I claim a refund?

You can claim a refund in certain circumstances. Details of our Cancellations and Refunds Policy can be found here.

Where do I find my tickets?

If you can't find your ticket/s, you can log-on to your FIXR Account on our website (www.fixr-app.com) or retrieve the ticket from your phone using our free app, which is downloadable on iOS and Android from https://fixr-app.com/download.

I have not received an email confirmation with my tickets. Where do I find my tickets?

It sometimes happens that ticket receipt emails get caught in email spam filters, so check these first. If you still can't find your ticket/s, you can log-on to your FIXR Account on our website (www.fixr-app.com) or retrieve the ticket from your phone using our free app, which is downloadable on iOS and Android from https://fixr-app.com/download.

I have £1 charges on my bank account, what are these?

The additional £1 authorisation charges were made by our payment provider to verify that your card is valid and that your bank will authorise a transaction. Please be assured that they are not in fact genuine charges, but purely a test between our payment provider and your bank. No money will leave your account and any reference to charges should soon disappear from your bank statement.

How do I transfer my ticket?

You can transfer tickets to your friends super-quick using the FIXR App or on our website. Fully digital transfer - no printing of tickets required!

To do this, simply go to your tickets in your account and open these. Press the ‘Transfer tickets to a friend' button at the bottom of the ticket, choose how many tickets you want to transfer and then send your unique transfer link to your friend.

The tickets you are transferring will disappear from your account once they are claimed by your friend. Once claimed, your friend will hold a ticket directly and their name will be on the list of attendees. Any payment for the transfer of tickets should be organised by you with your friend.

Important: Please don’t share the unique transfer link with anyone except the friend you wish to transfer tickets to. Multiple transfers will invalidate the tickets.

EVENT ORGANISERS

Who can use FIXR?

Anyone can list an event on FIXR. Whether you’re planning your first event or a seasoned pro, FIXR makes ticketing and event management super-easy.

How much does it cost?

Nada! FIXR is 100% free for event organisers.

How can I list an event on FIXR?

Just head to our Event Organiser Page and click 'Create An Event For Free'.

What kind of events can be listed on FIXR?

Absolutely anything, and there doesn’t even need to be a cover charge. Use FIXR to ticket house parties, university events, club nights, charity bashes, lectures, gigs and more. FIXR is designed to make every event organiser’s life easier.

You can even use our platform to sell merch, kit and memberships.

Can I list private events?

Yes. Simply check the private event box when setting up your event on our platform.

How do I process / scan tickets?

Easy. Use our free Entry Manager App to scan tickets or process them digitally. You can run this on any iOS or Android device.

How do I get paid for ticket sales?

When creating your event organiser account, make sure to add your bank details. Within 3 days of your event completing, we’ll send the ticket sale money directly to your nominated bank account.

Do I need to invoice FIXR for ticket sales?

No. Unless we otherwise agree this with you.

What happens if a customer claims a refund?

Our Cancellations and Refunds Policy makes it clear as to when someone is entitled to a refund. In short, up until the point where an event commences, we will look to refund customers in certain circumstances e.g. where an event it cancelled. If this is the case, we will refund the customer directly and not pass on ticket sale proceeds to you. Once an event has commenced, we will treat that event as having taken place, and look to pay on all ticket sales proceeds to you.

We’ve forgotten our account password, what should we do?

Simply press the link to “forgot password” where you are asked to log-in to your account and follow the instructions.

Help, I’m stuck or have a problem. What should I do?

Hit us up on team@fixr.co  or 020 3700 0610. You can also use the messaging service in your account.