This is the privacy and cookies policy (the “Policy”) for fixr-app.com, the FIXR mobile application, FIXR Entry Manager application, and FIXR Content Management System (individually and together the “Platform”). It explains how FIXR processes information about you which is personally identifiable when you use the Platform, whether you are a Customer, Organiser, or visitor.
The Platform is owned and operated by VIPR Digital Limited (the “Company”), trading as FIXR. VIPR Digital Limited is registered as a data controller for the purposes of the Data Protection Act 1998.
For the purposes of this Policy, the following definitions shall apply:
“Customer” means an individual or individuals who purchase tickets for an Event via the Platform.
“Event” means an individual Event or Events listed on our Platform.
“Event Organiser(s)” means a third party supplier or suppliers of Events (which will typically include the sale of tickets for Events) which may include a nightlife venue, performer, promoter, university society or organisation, or general event organiser.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
HOW WE USE YOUR INFORMATION
We use the information you provide in the following ways:
We will also use information you provide to us for the purposes of contacting you with information or offers regarding upcoming events, products, services or surveys. This shall only be done with your consent and our direct marketing policy which is explained in full below.
NOTIFICATIONS AND MARKETING TO YOU
From time-to-time, we may send you notifications, including by way of email and push notification, provided you have indicated that you do not object to receiving such notifications. We will always give you the option to opt-out of receiving notifications by following the unsubscribe instructions on communications sent to you. You can also opt out of such notifications under the “Settings” section of your account. Notifications may include newsletters containing information about events, updates to our service, and surveys. They may also include marketing communications distributed on behalf of our ourselves and/or our advertising partners containing, inter alia, promotions, offers, competitions, and advertisements.
Additionally, we may allow our merchants, and if you consent by opting-in to receive such information and offers, other carefully selected third parties, to send you information directly which you may find useful regarding their products and services.
INFORMATION WE MAY SHARE WITH THIRD PARTIES
We may disclose your information to third parties as follows:
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Platform or enforce the terms under which you transact with us or enforce the rights, property or personal safety of any person.
PUBLIC FORUMS, EXTERNAL WEBSITES, TICKETING WIDGETS AND SOCIAL NETWORKING FEATURES
The Platform may, from time to time, make public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.
The Platform may, from time to time, contain links to external websites, or external websites may host our ticketing widget functionality. We are not responsible for the terms and conditions, data protection, privacy, or security (including SSL compliance and data encryption practices) or content of such websites. A transaction completed using our ticketing widget functionality is secured by SSL technology, and any payment information entered is encrypted by our payment provider in the same way as a direct transaction through the Platform.
Please take care when using the Platform’s social networking features since the information you choose to make available may be seen by other users of the social network. We do not monitor the use of such features in the normal course of business although we reserve the right to do so at our discretion.
HOW WE PROTECT YOUR INFORMATION
We treat the security of information provided by you very seriously. All information that you provide to us is stored on secure servers based in the UK or other European Economic Area (“EEA”) Countries.
We use a leading PCI compliant service payment provider who holds the highest level of certification given by card issuers (PCI-DSS Level 1) to store your debit and credit card information.
We use certain cookies to help make the service we provide and your interaction with the Platform more meaningful. Cookies are encoded text files that help your browser navigate through a website and store information about your use of a website. We use both “Session” cookies, which last only for the duration of your browsing session and expire when you close the Platform. We also use “Persistent” cookies which remember you when you return to the Platform and last for a longer duration.
You can learn more about cookies at www.allaboutcookies.org.
Tracking GIFs may also be used by us or third parties to help us understand which parts of the Platform are being visited and are of interest.
ACCESS TO YOUR INFORMATION
Pursuant to the Data Protection Act 1998, you have a legal right to request a copy of the information that we hold about you. If you would like a copy of some or all of such information, please contact us. We may make a small charge for making this information available to you. You may ask us to correct or remove information you think is inaccurate by contacting us.
If you are unhappy with the way we are handling your information, you have the right to complain to the Information Commissioner. For more information, please visit ico.org.uk.
We may amend this Policy at any time to reflect changes to the Platform or services provided thereunder. We will give you notice of any material changes to the Policy.
This Policy was last updated on 1 September 2016.